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Returns policy

BCF Saddlery are here to help our customers

  • If for any reason you are unhappy with your purchase please email us at info@bcfsaddlery.co.uk or ring us on 01453 825820 to initiate a return or exchange
  • We are happy to exchange or refund goods returned to us in their original packaging.
  • You have up to 28 days from the date of purchase to return your goods
  • We require the original receipt or proof of purchase to be able to issue a refund or exchange
  • We can not offer a refund for goods that have been opened, used, worn or damaged by you after receipt
  • If your purchase is faulty or has a defect you are entitled to a full refund
  • Refunds will be issued as soon as possible after receiving returned goods
  • Sale items can not be returned or exchanged
  • Return address:

    BCF Saddlery
    Puddlesworth Lane
    Eastington
    Stonehouse
    Gloucestershire
    GL10 3AH

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